Family dump relative’s body inside Capitec – Here’s why [video]
· The South African
A video of a frustrated KwaZulu-Natal family dumping the body of their relative inside a Capitec Bank after alleged delays in a funeral policy pay-out has gone viral on social media.
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The bank – which closed after the disturbing incident – has since issued an apology.
FAMILY DUMPS BODY INSIDE CAPITEC BANK – HERE’S WHY
On social media platforms, clips of a family wheeling the body of a relative inside their local Capitec Bank in KwaDukuzahas attracted shock and outrage.
The disturbing clips and images have even made international news.
The body of an elderly woman was placed in a body bag and dumped inside the branch located on Chief Albert Luthuli Street. According to reports, after the woman’s death, the family of the deceased notified the bank to pay out her funeral policy funds.
The bank requested proof of death – via a death certificate. However, the frustrated family, having no money to bury their relative – took her corpse to Capitec Bank instead.
After a back-and-forth between both parties, the bank temporarily closed the branch due to health and safety issues. Police were called to intervene.
Capitec Bank branch in Stanger closed down when a family came to claim for life insurance and the bank required proof of death, so the family brought the corpse into the bank. Chaos erupted and the branch was forced to close operations immediately. Awenziwa njalo amaZulu. 🤍 pic.twitter.com/SFTAnVsjlk
— Man’s NOT Barry Roux (@AdvoBarryRoux) February 18, 2026
In Stanger, KwaZulu-Natal, a family brought a dead body into a Capitec branch as proof of death to claim a funeral policy for burial. The incident highlights desperation, lack of clear guidance on claims, & harsh realities families face when trying to bury loved ones with dignity pic.twitter.com/IjUjBVeEWh
— Man’s NOT Barry Roux (@AdvoBarryRoux) February 18, 2026
NOT THE FIRST TIME
It’s not the first time this has happened to a Capitec Bank branch in the same town.
In a separate incident last year, a family placed the body of a female relative in a coffin and took it to a branch in KwaDukuza Mall.
The family claimed that the bank had delayed the funeral policy payout. Instead of waiting 48 hours, the family was informed that funds would only be available in a month.
Having planned the funeral to take place, the frustrated relatives claimed they were unable to bury their loved one.
After public backlash, Capitec quickly paid out the policy.
In 2019, another family collected the body of their late male relative from the mortuary and took it straight to an Old Mutual office, also in KwaDukuza. They claimed the funeral policy payout had been delayed due to “further assessment”.
The insurance company expedited the release of funds after the incident.
In 2019, an unhappy family went to extreme lengths to settle a funeral policy claim when they took the body of a loved one in a body bag to an Old Mutual branch. pic.twitter.com/ctU0wukMhm
— MDN NEWS (@MDNnewss) March 11, 2024
CAPITEC: ‘WE APOLOGISE’
Meanwhile, Capitec has formally acknowledged the incident at its KwaDukuza branch.
It shared in a statement: “We extend our sincere condolences to the family during what is clearly an incredibly difficult and emotional time.
“We understand the sensitivity of the circumstances and deeply apologise to those affected.
The bank stated that it was “providing the necessary support to all affected parties”.
It added: “Capitec is engaging with the relevant authorities and will ensure that all appropriate processes are followed with care, dignity, and respect”.