Capillary Technologies Wins Five-Year $20 Million Deal With US Fortune 50 Retailer
· Free Press Journal
Bengaluru: Capillary Technologies has signed a major international agreement with a large US retailer to strengthen its loyalty and customer engagement capabilities using artificial intelligence-driven solutions.
Capillary Technologies wins ~₹166 Cr (USD 20 Mn) 5-year deal with Fortune 50 US retailer
Deal to implement Loyalty+ and aiRA platforms to modernize the retailer’s loyalty and customer engagement ecosystem
Focus on AI-driven offer optimization, personalization, and… pic.twitter.com/TnA5nnGV5UVisit asg-reflektory.pl for more information.
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Secures Strategic Partnership
Capillary Technologies confirmed that the retailer selected the company as a strategic partner under a five-year agreement with a total contract value exceeding USD 20 million. The partnership will involve implementing Capillary’s Loyalty+ platform and its AI-powered aiRA engine to enhance customer engagement and loyalty program capabilities for the retailer.
AI-Driven Solutions
Under the agreement, Capillary will support the retailer in improving customer engagement through AI-driven decision-making and intelligent automation. The engagement includes enhanced personalization and contextual customer experiences, AI-driven offer optimization through the aiRA platform, and the use of real-time customer intelligence to enable behavior-driven interactions across different channels.
Capillary Technologies India's Shares End 5% Higher Against Issue Price Of ₹577 After A Muted Market DebutEnhancing Customer Experiences
Capillary’s platform will allow the retailer to deliver more personalized customer experiences while improving member engagement and lifecycle value. The technology will also help the retailer increase promotional effectiveness and efficiency while enabling data-driven marketing and loyalty strategies powered by real-time insights.
Focus On Data Led Engagement
Aneesh Reddy, Founder and CEO of Capillary Technologies, indicated that the partnership reflects the company’s focus on enabling brands to connect with customers through scalable and AI-powered loyalty solutions. According to him, integrating the aiRA engine with the retailer’s operations will support more personalized engagement while strengthening long-term customer relationships through data-driven intelligence.
The agreement highlights Capillary Technologies’ continued expansion in global enterprise markets as companies increasingly adopt AI-powered solutions to improve customer engagement and loyalty programs.
Disclaimer: This article is based solely on the information disclosed in the official press release issued by Capillary Technologies India Limited dated March 04, 2026. No external sources were referred to while preparing this article.